Frequently Asked Questions

Maintenance

  • What will you do to prepare my apartment before I move in?

    If the home was previously occupied, it will be entirely refreshed by maintenance staff to be as like-new as possible, including repainting, repairing, and upgrading appliances, and so on. Then, it will be professionally cleaned. Lastly, management will do a final walkthrough to verify and document the condition of the home to make sure it is ready for you!

  • Do you have on-site maintenance?

    Yes. We have on-site maintenance prepared to handle maintenance requests throughout the week and 24/7 for emergency responses.

  • An item in my unit needs repair. How do I get help?

    You may submit a maintenance work order request via the AppFolio app, your Online Portal, or by calling/texting our 24/7 Maintenance Line at (253) 398-8578. While you can contact our leasing staff with maintenance requests, it is quickest to submit it yourself through one of the above methods so that both the maintenance team and office staff receive the request instantaneously.



  • Do I have to be present for a service technician to perform work?

    When making requests, residents can give our staff permission to enter their home even if they themselves are not present. This usually results in the quickest response from our maintenance team, who are able to enter the home and complete the request as soon as they have an opening in their schedule. However, if you’d prefer to be present, then our maintenance staff will reach out to you to schedule a time to arrive.



  • I’m locked out of my apartment. What do I do?

    [Answer coming]

  • Can I decorate and hang things on the walls of my unit?

    [Answer coming]



Leasing

  • More FAQs coming soon

    More FAQs coming soon

Location

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    More FAQs coming soon

More

  • More FAQs coming soon

    More FAQs coming soon

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